You can pick up your artwork directly from the artlounge at no extra cost. Shipping is subject to request and rates are determined based on the destination and the size of the largest piece in your order.
We offer worldwide shipping. After receiving your request, we will contact you to discuss shipping costs. Please note that international orders may incur additional charges such as duties, once the parcel reaches the destination country. For any shipping and handling inquiries, please email us.
Return Policy
14-Day Satisfaction Guarantee
Change your mind after receiving an original artwork? You have 14 days from the date you received it to let us know. Choose from:
- Store credit for the full purchase price, or
- A refund to your original payment method less a 20% processing fee calculated off the total purchase amount.
If you would like help finding a replacement artwork, we are happy to pair you with a complimentary art advisor to help you find the perfect piece.
If the original artwork arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it.
All return shipments must be arranged through the artlounge and shipped in their original packaging (including all accompanying certificates received with the order).
All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in GBP.
Please note: Special commissions, limited and open editions prints, and frames are all final sale. Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase. No refunds will be granted after the 14-day period.
What “Satisfaction” Means for us
Recognising that purchasing art is a profound experience, we are committed to enhancing this journey, ensuring it becomes a cherished and joyful memory for our art viewers. If you change your mind within 14 days after receiving the work, you can choose from a full refund via store credit, or a refund to your original payment method minus a 20% processing fee. We are happy to work with you to find a replacement.
To start a return request, please reach us.